Sustainability
Human Value

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4- Human Value

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The professional and human qualities of every person that forms part of the company are decisive when it comes to transmitting to customers the passion for service that has always characterised the Company and which has become one of the keys to our business success over time.

In 2008 the team at Sol Meliá was formed by 34,305 people.

Workforce by geographical area

EMPLOYEES SPAIN REST OF EUROPE CUBA AMERICAS BRAZIL ASIA TOTAL
FIXED CONTRACTS 7.493 1.302 8.868 6.121 1.154 2.307 27.245
TEMPORARY CONTRACTS 2.999 184 0 3.476 0 401 7.060
TOTAL 10.492 1.486 8.868 9.597 1.154 2.708 34.305

Workforce by levels

EMPLOYEES SPAIN REST OF EUROPE CUBA AMERICAS BRAZIL ASIA TOTAL
CORPORATE OFFICES 974 64 88 179 50 7 1.362
HOTEL 9518 1.422 8.780 9.418 1.104 2.701 32.943
      General staff 7.667 1.188 6.848 8.198 1.009 2.583 27.493
      Managers 1.675 205 1.756 1.173 81 112 5.002
      Directors 176 29 176 47 14 6 448
TOTAL 10.492 1.486 8.868 9.597 1.154 2.708 34.305

Age distribution (%)

TOTAL EMPLOYEES SPAIN REST OF EUROPE AMERICAS BRAZIL ASIA TOTAL
< 20 1,31 2,9 3,69 0,21 0,07 1,73
20 - 30 21,37 44,83 40,98 26,8 26,34 29,44
30 - 40 26,13 30,14 34,18 44,16 44,67 33,58
40 - 50 26,88 14,42 16,37 26,9 27,1 23,36
50 - 60 21,04 6,05 4,17 1,93 1,82 10,33
> 60 3,26 1,67 0,61 0 0 1,55

Gender diversity

TOTAL EMPLOYEES SPAIN REST OF EUROPE AMERICAS BRAZIL ASIA TOTAL
MEN 49,52 49,17 59,24 52,05 59,15 53,62
WOMEN 50,48 50,83 40,76 47,95 40,85 46,38

Development plans

DEVELOPMENT PLANS SPAIN REST OF EUROPE AMERICAS BRAZIL ASIA TOTAL
General staff 30

 150 268 3 10 461
Managers 221 9 27 1 6 264
Directors 11 0 0 0 0 11
Hotel plans 0 0 6 0 0 6
Corporate offices 31 0 0 0 0 31
TOTAL 293 159 301 4 16 773

Key and high potential personnel

TOTAL EMPLOYEES SPAIN REST OF EUROPE AMERICAS BRAZIL ASIA TOTAL
CORPORATIVO 151 44 39 24 4 262
HOTEL 206 496 572 51 185 1510
      General staff 151 267 175 23 55 520
      Managers 14 212 358 28 113 917
      Directors 41 17 39 0 17 73
TOTAL 357 540 611 75 189 1.772

Case Study

In 2008 Sol Meliá carried out a pilot scheme bringing workers from the Dominican Republic to the Meliá Gorriones in Spain. The exchange of experiences was of enormous benefit for both the employees and the company.

The workforce at Sol Meliá is highly diverse and consists of the following nationalities:

NATIONALITY %
German 2,68
American 0,19
Argelian 0,08
Argentinean 1,05
Austrian 0,02
Bangladeshi 0,04
Belgian 0,19
Belorussian 0,01
Burmese 0,01
Bolivian 0,08
Brazilian 4,82
British 0,26
Búlgara 0,08
Bulgarian 0,04
Cameroonian 0,04
Czech 0,04
Chilean 0,14
Chinese
0,19
Colombian 0,79
Congolese 0,04
Costa Rican 2,73
Croatian 0,03
Cuban 0,30
Danish 1,28
Ivorian 0,01
Sierra Leonean 0,02
Dominican 13,19
Ecuadorean 0,70
Slovak 0,05
NATIONALITY %
Spanish 42,22
Philippine 0,10
Finnish 0,01
French 0,74
Gambian 0,02
Georgian 0,01
Ghanaian 0,04
Greek 0,04
Guinea Bissauan 0,01
Guinean 0,02
Haitian 0,08
Dutch 0,11
Hungarian 0,01
Indian 0,06
Indonesian 8,44
Irish 0,02
Italian 1,96
Japanese 0,03
Libyan 0,01
Lithuanian 0,02
Malaysian 0,77
Malagasy 0,01
Moroccan 0,58
Mauritanian 0,02
Mauritian 0,12
Mexican 7,35
Moldavian 0,02
Nicaraguan 0,15
NATIONALITY %
Nigerian 0,08
Nigerien 0,01
Norwegian 0,02
Pakistani 0,12
Paraguayan 0,04
Peruvian 1,02
Polish 0,26
Portuguese 0,34
Romanian 0,27
Russian 0,13
Senegalese 0,14
Sri lanka 0,08
Swedish 0,04
Swiss 0,03
South African 0,01
Thai 0,03
Tunisian 0,06
Ukrainian 0,12
Uruguayan 0,13
Venezuelan 3,00
Vietnamese 1,79
Yugoslavian 0,03
Others 0,17