Sustainability
Indicadores GRI

11- Table of GRI indicators

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Aspecto Tipe of Indicator indicator number GRI INDICATORS LOCATION
         
      VISION AND STRATEGY  
Strategy and Analysis Central 1.1 Statement from the most senior decisionmaker of the organization (e.g., CEO, chair, or equivalent
senior position) about the relevance of sustainability to the organization and its strategy.		 S1 Presentation
Strategy and Analysis Central 1.2 Description of key impacts, risks, and opportunities. S1 Presentation
      PROFILE  
      Profile of the organisation  
Organisational profile Central 2.1 Name of the organisation. Cover
Organisational profile Central 2.2 Primary brands or services. S1 About Sol Meliá
Organisational profile Central 2.3 Operational structure of the organization, including main divisions, operating companies,
subsidiaries, and joint ventures.		 S1 About Sol Meliá / Financial Report
Organisational profile Central 2.4 Location of organisation’s headquarters. Corporate Information
Organisational profile Central 2.5 Number of countries where the organization operates, and names of countries with either major
operations or that are specifically relevant to the sustainability issues covered in the report.		 S1 About Sol Meliá
Organisational profile Central 2.6 Nature of ownership and legal form. Financial Report
Organisational profile Central 2.7 Markets served (including geographic breakdown, sectors served, and types of customers/
beneficiaries).		 S1 About Sol Meliá
Organisational profile Central 2.8 Scale of the reporting organization, including number of employees, net sales or net revenues, total
capitalization broken down in terms of debt and equity, quantity of products or services provided,
total assets, beneficial ownership and breakdown by country/region of the sales/revenues by
countries/regions that make up 5 percent or more of total revenues and costs by countries/regions
that make up 5 percent or more of total revenues.		 S1 About Sol Meliá
Organisational profile Central 2.9 Significant changes during the reporting period regarding size, structure, or ownership including
the location of, or changes in operations, including facility openings, closings, and expansions; and
changes in the share capital structure and other capital formation, maintenance, and alteration
operations (for private sector organizations).		 S1 About Sol Meliá /
S1 Economic Value
         
      Scope of Sustainability Report  
Organisational profile Central 2.10 Awards received in the reporting period. S1 Presentation
S2 Sustainable Development
         
      Report Parameters  
Report profile Central 3.1 Reporting period for information provided. S2 About this report
Report profile Central 3.2 Date of most recent previous report. S2 About this report
Report profile Central 3.3 Reporting cycle (annual, biennial, etc.). S2 About this report
Report profile Central 3.4 Contact point for questions regarding the report or its contents. S2 About this report
Report scope and boundary Central 3.5 Process for defining report content, including determining materiality, prioritizingtopics within the
report, and identifying stakeholders the organization expectsto use the report.		 S2 About this report
Report scope and boundary Central 3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities,…). B1 Presentación S2 About this report
Report scope and boundary Central 3.7 State any specific limitations on the scope or boundary of the report. Financial Report
Report scope and boundary Central 3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and
other entities that can significantly affect comparability from period to period and/or between
organizations.		 S2 About this report
Report scope and boundary Central 3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques
underlying estimations applied to the compilation of the Indicators and other information in the
report.		 S2 About this report
Report scope and boundary Central 3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the
reasons for such re-statement (e.g., mergers/ acquisitions, change of base years/periods, nature of
business, measurement methods).		 S2 About this report
Report scope and boundary Central 3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement
methods applied in the report.		 S2 About this report
      GRI Content Index  
Report scope and boundary Central 3.12 Table identifying the location of the Standard Disclosures in the report. Contents / GRI Indicators
      Assurance  
Verification Central 3.13 Policy and current practice with regard to seeking external assurance for the report. If not included
in the assurance report accompanying the sustainability report, explain the scope and basis of any
external assurance provided. Also explain the relationship between the reporting organization and
the assurance provider(s).		 S1 About Sol Meliá /Financial Report
      Governance, Commitments, and Engagement of stakeholders  
Governance Central 4.1 Governance structure of the organization, including committees under the highest governance
body responsible for specific tasks, such as setting strategy or organizational oversight.		 S1Corporate Governance
Governance Central 4.2 Indicate whether the Chair of the highest governance body is also an executive officer (and, if so,
their function within the organization’s management and the reasons for this arrangement).		 S1Corporate Governance
Governance Central 4.3 For organizations that have a unitary board structure, state the number of members of the highest
governance body that are independent and/or non-executive members.		 S1Corporate Governance Informe Financiero
Governance Central 4.4 Mechanisms for shareholders and employees to provide recommendations or direction to
the highest governance body. Include reference to processes regarding the use of shareholder
resolutions or other mechanisms for enabling minority shareholders to express opinions to the
highest governance body; and informing and consulting employees about the working relationships
with formal representation bodies such as organization level ‘work councils’, and representation of
employees in the highest governance body.		 S2 Investment Value
Governance Central 4.5 Linkage between compensation for members of the highest governance body, senior managers,
and executives (including departure arrangements), and the organization’s performance (including
social and environmental performance).		 S2 Human Value / Informe Financiero
Governance Central 4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. S1Corporate Governance Informe Financiero
Governance Central 4.7 Process for determining the qualifications and expertise of the members of the highest governance
body for guiding the organization’s strategy on economic, environmental, and social topics.		 S1Corporate Governance Informe Financiero
Governance Central 4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant
to economic, environmental, and social performance and the status of their implementation.
(Standards on an international level and application in different divisions, departments...).		 S1 Presentation
S2 Sustainable Development
Governance Central 4.9 Procedures of the highest governance body for overseeing the organization’s identification and
management of economic, environmental, and social performance, including relevant risks and
opportunities, and adherence or compliance with internationally agreed standards, codes of
conduct, and principles.		 S1Corporate Governance
Governance Central 4.10 Processes for evaluating the highest governance body’s own performance, particularly with respect
to economic, environmental, and social performance.		 S1Corporate Governance
      Commitments to external initiatives  
Governance Central 4.11 Explanation of whether and how the precautionary approach or principle is addressed by the
organization.		 S2 Environmental Value
Governance Central 4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives
to which the organization subscribes or endorses.(Include date of adoption, countries/operations
where applied, and the range of stakeholders involved in the development and governance of
these initiatives (e.g., multi-stakeholder, etc.). Differentiate between non-binding, voluntary
initiatives and those with which the organization has an obligation to comply).		 S2 Environmental Value
Governance Central 4.13 Memberships in associations (such as industry associations) and/or national/international advocacy
organizations in which the organization has positions in governance bodies, participates in
projects or committees, provides substantive funding beyond routine membership dues or views
membership as strategic.		 S2 Sustainable Development
      Stakeholder engagement  
Stakeholder engagement Central 4.14 List of stakeholder groups engaged by the organization. S1 Presentation
Stakeholder engagement Central 4.15 Basis for identification and selection of stakeholders with whom to engage. This includes the
organization’s process for defining its stakeholder groups, and for determining the groups with
which to engage and not to engage.		 S2 Sustainable Development/S2 About this report
Stakeholder engagement Central 4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by
stakeholder group.		 S2 Sustainable Development
Stakeholder engagement Central 4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the
organization has responded to those key topics and concerns, including through its reporting.		 Not available
      ECONOMIC PERFORMNCE  
Economic performance Principal EC1 Direct economic value generated and distributed, including revenues, operating costs, employee
compensation, donations and other community investments, retained earnings, and payments to
capital providers and governments.		 Informe Financiero
Economic performance Principal EC2 Financial implications and other risks and opportunities for the organization’s activities due to
climate change.		 Not available
Economic performance Principal EC3 Coverage of the organization’s defined benefit plan obligations. Not available
Economic performance Principal EC4 Significant financial assistance received from government. S1 Economic Value
      Market presence  
Market presence Additional EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant
locations of operation.		 Not available
Market presence Principal EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of
operation.		 S2 Business Value
Market presence Principal EC7 Procedures for local hiring and proportion of senior management hired from the local community
at locations of significant operation.		 Not available
Market presence Principal EC8 Development and impact of infrastructure investments and services provided primarily for public
benefit through commercial, inkind, or pro bono engagement.		 S2 Investment Value
Indirect economic impacts Additional EC9 Understanding and describing significant indirect economic impacts, including the extent of
impacts.		 S1 Economic Value
      ENVIRONMENTAL INDICATORS  
Materials Principal EN1 Materials used by weight or volume. No aplica
Materials Principal EN2 Percentage of materials used that are recycled input materials. Not available
Energy Principal EN3 Direct energy consumption by primary energy source. S2 Environmental Value
Energy Principal EN4 Indirect energy consumption by primary source. No aplica
Energy Principal EN5 Energy saved due to conservation and efficiency improvements. S2 Environmental Value
Energy Additional EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and
reductions in energy requirements as a result of these initiatives		 S2 Environmental Value
Energy Additional EN7 Initiatives to reduce indirect energy consumption and reductions achieved. No aplica
      WATER  
Water Additional EN8 Total water withdrawal by source. S2 Environmental Value
Water Additional EN9 Water sources significantly affected by withdrawal of water. Not available
Water Additional EN10 Percentage and total volume of water recycled and reused. Not available
      Biodiversity  
Biodiversity Principal EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of
high biodiversity value outside protected areas.		 S2 Environmental Value
Biodiversity Principal EN12 Description of significant impacts of activities, products, and services on biodiversity in protected
areas and areas of high biodiversity value outside protected areas.		 Not available
Biodiversity Additional EN13 Habitats protected or restored S2 Environmental Value
Biodiversity Additional EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. Not available
Biodiversity Additional EN15 Number of IUCN Red List species and national conservation list species with habitats in areas
affected by operations, by level of extinction risk.		 Not available
      Emmissions, effluents and waste  
Emmissions, effluents and waste Principal EN16 Total direct and indirect greenhouse gas emissions by weight. S2 Environmental Value
Emmissions, effluents and waste Principal EN17 Other relevant indirect greenhouse gas emissions by weight. No aplica
Emmissions, effluents and waste Additional EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. S2 Environmental Value
Emmissions, effluents and waste Principal EN19 Emissions of ozone-depleting substances by weight. S2 Environmental Value
Emmissions, effluents and waste Principal EN20 NO, SO, and other significant air emissions by type and weight. S2 Environmental Value
Emmissions, effluents and waste Principal EN21 Total water discharge by quality and destination. Not available
Emmissions, effluents and waste Principal EN22 Total weight of waste by type and disposal method. S2 Environmental Value
Emmissions, effluents and waste Principal EN23 Total number and volume of significant spills. Not available
Emmissions, effluents and waste Additional EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms
of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped
internationally.		 No aplica
Emmissions, effluents and waste Additional EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats
significantly affected by the reporting organization’s discharges of water and runoff.		 S2 Environmental Value
      Products and services  
Products and services Principal EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact
mitigation.		 Not available
Products and services Principal EN27 Percentage of products sold and their packaging materials that are reclaimed by category. No aplica
      Compliance  
Compliance Principal EN28 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance
with environmental laws and regulations.		 S2 Environmental Value
      Transport  
Transport Additional EN29 Significant environmental impacts of transporting products and other goods and materials used for
the organization’s operations, and transporting members of the workforce.		 Not available
      General  
General Additional EN30 Total environmental protection expenditures and investments by type. S2 Environmental Value
      Employment  
Employment Principal LA1 Total workforce by employment type, employment contract, and region. S2 Human Value
Employment Principal LA2 Total number and rate of employee turnover by age group, gender, and region. S2 Human Value
Employment Principal LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees,
by major operations.		 S2 Human Value
      Labour/Management relations  
Labour/Management relations Principal LA4 Percentage of employees covered by collective bargaining agreements. S2 Human Value
Labour/Management relations Principal LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in
collective agreements.		 S2 Human Value
      Occupational health and safety  
Occupational health and safety Additional LA6 Percentage of total workforce represented in formal joint management–worker health and safety
committees that help monitor and advise on occupational health and safety programs.		 S2 Human Value
Occupational health and safety Principal LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of workrelated
fatalities by region.		 S2 Human Value
Occupational health and safety Principal LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce
members, their families, or community members regarding serious diseases.		 S2 Human Value
Occupational health and safety Additional LA9 Health and safety topics covered in formal agreements with trade unions. S2 Human Value
      Training and education  
Training and education Principal LA10 Average hours of training per year per employee by employee category. S2 Human Value
Training and education Additional LA11 Programs for skills management and lifelong learning that support the continued employability of
employees and assist them in managing career endings.		 S2 Human Value
Training and education Additional LA12 Percentage of employees receiving regular performance and career development reviews. S2 Human Value
Diversity and equal opportunities Principal LA13 Composition of governance bodies and breakdown of employees per category according to gender,
age group, minority group membership, and other indicators of diversity.		 S2 Human Value
Diversity and equal opportunities Principal LA14 Ratio of basic salary of men to women by employee category. Not available
      HUMAN RIGHTS  
      Investment and procurement practises  
Investment and procurement practises
 Principal HR1 Percentage and total number of significant investment agreements that include human rights
clauses or that have undergone human rights screening.		 Not applicable
Investment and procurement practises
 Principal HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights
and actions taken.		 S2 Business Value
Investment and procurement practises
 Additional HR3 Total hours of employee training on policies and procedures concerning aspects of human rights
that are relevant to operations, including the percentage of employees trained.		 Not available
Non-discrimination Principal HR4 Total number of incidents of discrimination and actions taken. S2 Human Value
Fredom of association and collective bargaining
 Principal HR5 Operations identified in which the right to exercise freedom of association and collective bargaining
may be at significant risk, and actions taken to support these rights.		 Not applicable
Child labour Principal HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to
contribute to the elimination of child labor.		 Not applicable
Forced labour Principal HR7 Operations identified as having significant risk for incidents of forced or compulsory labor,and
measures to contribute to the elimination of forced or compulsory labor..		 S2 Human Value
Security practises Additional HR8 Percentage of security personnel trained in the organization’s policies or procedures concerning
aspects of human rights that are relevant to operations.		 Not available
Indigenous rights Additional HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. Not applicable
Community Principal SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the
impacts of operations on communities, including entering, operating, and exiting.		 Not available
Corruption Principal SO2 Percentage and total number of business units analyzed for risks related to corruption. Not available
Corruption Principal SO3 Percentage of employees trained in organization’s anti-corruption policies and procedures Not available
Corruption Principal SO4 Actions taken in response to incidents of corruption. Not available
Public policy Principal SO5 Public policy positions and participation in public policy development and lobbying. B2 Sustainability
Public policy Additional SO6 Total value of financial and in-kind contributions to political parties, politicians, and related
institutions by country.		 Not available
Anti-competitive behaviour
 Additional SO7 Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and
their outcomes.		 Not available
Compliance Principal SO8 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance
with laws and regulations.		 S2 Human Value
Customer health and safety Principal PR1 Life cycle stages in which health and safety impacts of products and services are assessed for
improvement, and percentage of significant products and services categories subject to such
procedures.		 S2 Commercial Value
Customer health and safety Additional PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning
health and safety impacts of products and services during their life cycle, by type of outcomes.		 S2 Commercial Value
S2 Human Value
Product and service labelling Principal PR3 Type of product and service information required by procedures, and percentage of significant
products and services subject to such information requirements.		 Not available
Product and service labelling Additional PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning
product and service information and labeling, by type of outcomes.		 Not available
Product and service labelling Additional PR5 Practices related to customer satisfaction, including results of surveys measuring customer
satisfaction.		 S2 Commercial Value
Communication and Marketing Principal PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing
communications, including advertising, promotion, and sponsorship.		 B2 Valor Comunicacional
Communication and Marketing Additional PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning
marketing communications, including advertising, promotion, and sponsorship by type of
outcomes.		 S2 Commercial Value
Communication and Marketing Additional PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of
customer data.		 S2 Commercial Value
Compliance Principal PR9 Monetary value of significant fines for noncompliance with laws and regulations concerning the
provision and use of products and services.		 Not available