Ofertas y Reservas de hoteles y resorts Sol Meliá

Sustainability

Valor comercial

Contents

BLOCK 1
1-Presentation
- 1.1-Letter from the Chairman
- 1.2-Highlights2009
2-About Sol Meliá
3-Corporate Governance
4-Management Value
- 4.1- Strategic Plan and vision of Corporate Responsibility
5-Economic Value
- 5.1- Financial results
  - 5.1.1- Hotel growth
  - 5.1.2- Evolution of asset management
- 5.2- Socially responsible investments
- 5.3- Social cash flow or wealth redistribution
- 5.4- Outlook 2009
BLOCK 2
1- Sustainable Development at Sol Meliá
2-Business Value
3-Commercial Value
- 3.1- Key figures
- 3.2- Relevant issues
- 3.3- Opportunities and Improvement Commitments
4-Human Value
5-Investment Value
- 5.1- Key figures
- 5.2- Relevant issues
- 5.3- Opportunities and Improvement Commitments
6-Communicational Value
- 6.1- Key figures
- 6.2- Relevant issues
- 6.3- Opportunities and Improvement Commitments
7-Social Value
- 7.1- Key figures
- 7.2- Relevant issues
- 7.3- Opportunities and Improvement Commitments
8-Cultural Value
- 8.1- Key figures
- 8.2- Relevant issues
- 8.3- Opportunities and Improvement Commitments
9-Environmental Value
10-About this report
11- Table of GRI indicators
12- Corporate information

3-Commercial Value

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solmelia.com receives

40 million

visits a year

More than

2.200.000

members of the mas programme

More than

26,000

contracts are signed with tour operators

75,9%

of opinions about the company on the internet are positive

Sol Meliá Hotels & Resorts is the world's largest resort hotel company and the largest hotel chain in Spain in both resort and city hotels. Sol Meliá is third in the European ranking and the twelfth largest hotel chain in the world. As well as being the resort chain in the world it is also the largest hotel company in Iberoamerica and the Caribbean. The company currently operates more than 300 hotels in 30 countries on 4 continents. Sol Meliá includes Melia, Tryp Hotels, Sol Hotels, Gran Melia, Innside, Paradisus Resorts and Me by Melia.