Products and services

The Purchasing Department monitors the quality and guarantees provided by different suppliers, with one of the most important pre-conditions being the possession of a valid health and safety permit. Samples of products are also tested on a regular basis to ensure their quality.

All chemical and hygiene and personal hygiene products undergo strict safety and quality controls, and in the case of hygiene products the law requires that manufacturers must also include a tracking code for production and packaging. The hotels generally use non-rechargeable bath gel, shampoo and hand soap to avoid possible contamination.

Washing systems and dishwashers are regularly checked by a SAT chemical product suppliers to ensure that both facilities and products and their dosage mechanisms are in optimum conditions. With regards to swimming pool chemicals, suppliers carry out regular checks on the product dosage mechanism, making sure it is working properly and supplying the correct doses.

Our hotels use different warning signs to identify doors and windows and to warn of wet floors etc. The hotels also have medical contracts both for individual guests staying at the hotel and for medical attention in emergencies.

Food and beverage

All company hotels employ strict controls carried out by external companies to monitor all of the departments that handle food and beverage products, making sure that they are safe for guest consumption.

The monitoring scheme followed by Sol Meliá in each area includes the following analysis:

Operation and maintenance of infrastructure, machinery and utensils.

• Guaranteeing the correct operation of machinery operated by gas and electricity.
• Ensuring that the temperature of fridges, cupboards, defrosting areas, buffet, etc. fulfil the health regulations.
• Ensuring work utensils are in appropriate condition and that they are made of appropriate materials.
• Monitoring the condition of work surfaces such as tiles and ceilings to avoid any type of contamination from animals.

Cleanliness of all areas and utensils used for handling and/or storing food and beverage products.

• Monitoring cooking areas and machinery, fridges and stores, buffet area, dishwasher, etc.
• Adhering to a strict cleaning programme which defines the area to be cleaned, the frequency, the method and the cleaning products.

Food handling training and control of personal hygiene

• Monitoring of correct product labelling.
• Defining rules for the correct receipt of goods as well as storage systems which guarantee the control of use-by dates, such as the FIFO system (First In First Out).
• Definition of control rules and checklist for the correct storage of products and avoidance of cross contamination.
• Regular checks of hotel staff concerning correct personal hygiene, correct dress code and correct use of utensils.

To carry out these evaluations each department has a Critical Point Control Analysis system which monitors the points mentioned above on a daily basis, noting any lack of compliance and the corresponding corrective measures.

As well as all measures which guarantee the health and safety in food and beverage, Sol Meliá also attends to the different dietary needs of certain minorities groups. Hotels have a special menu for celiacs, athletes, children and low calorie diets.

Case Study

Sol Meliá reached an agreement with Marcilla to introduce Marcilla Good Origin coffee in all of the Meliá brand hotels. This was the result of internal cooperation between the Food and Beverage and Sustainable Development Departments.

Marcilla “Good Origin” coffee is 100% sustainable coffee which is UTZ-Certified, guaranteeing coffee that has been produced while respecting the living conditions of coffee farmers, concern for the wellbeing of their communities and care for the local environment.